Wispy Meadows Ltd

Terms & Conditions

 

 Contract

The contract between the Guest and Wispy Meadows Ltd will be entered into once the deposit has been made and the booking confirmation has been issued. By making a reservation you are deemed to have accepted our terms and conditions and therefore will be subject to the following booking terms.

Booking Procedure 

A non-refundable 25% deposit of the holiday cost is payable at the time of booking.
Bookings made less than 30 days before your arrival date must be paid in full, plus the
refundable damage deposit.

The balance must be paid no later than 30 days before the commencement of your holiday.  If the balance is not received by the due date, then your holiday will be treated as a cancellation and the guest will remain liable to pay the balance.

All persons must be over the age of 18 years old.

We reserve the right to refuse any booking without giving any reason and without prejudice.

Damage/ Housekeeping Deposit

In making a booking you accept responsibility for any theft, breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A housekeeping/ damage deposit of either £200.00 or £100.00 is required and will be refunded within 10 working days at the end of your holiday, less the cost of damage or breakages.

Wispy Meadows reserves the right to make a charge to cover additional cleaning costs if the guest leaves the property in an unacceptable condition.

Cancellations

All cancellations must be notified in writing. If you cancel your holiday more than 60 days before it is due to start, then your deposit will be forfeit. If you cancel less than 60 days before the holiday is due to start, then the full balance remains due and is not refundable.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Any changes or amendments made to your reservation may incur an admin fee.

Arrival & Departure Times

Arrival time is 4.00PM and departure time is 11.00AM. Please do not arrive early or depart late as sufficient time is required to thoroughly clean and prepare the property and site for the next guests.

Visitors

We have a duty of care to all our guests which means for health and safety reasons we allow 2 guests per accommodation at any one time around the lake. If you wish to receive visitors during your stay please contact management for confirmation.

Fishing

Only guests staying overnight are permitted to fish. Under the fishing regulations you are required to have the appropriate license which is the responsibility of the guest. Fishing is allowed between dawn and dusk, and we ask all our guests to be respectful towards each other.

Dogs

Well behaved dogs will be allowed to stay at Wispy Meadows Ltd at an additional cost of £24.00 per stay. Please refer to our additional terms and conditions for dogs and our information folder within each accommodation for further information.

Gas Fire Pit & BBQ

Gas bottles must be ordered prior to arrival and are non refundable once purchased. Please refer to our information folders for direction of use and understand the length of time that the gas lasts will depend on the settings. If you wish to use the BBQ please supply your own charcoal.

Use of Hot Tubs

The hot tub is for your own personal use and will be set to the correct temperature upon arrival. If adjustment of the settings is required please contact a member of staff. Please ensure the hot tub is covered when not in use to retain the heat. Guests are kindly requested to abide by all the hot tub safety rules which can be found in the information folder in each accommodation.

Children

Wispy Meadows Ltd is an adult only site. If a member of your party is under the age of 18 years you will be asked to leave immediately and no refund will be issued.

Smoking

Please refrain from smoking inside the accommodation. If smoking outside the property please ensure the cigarette is extinguished and placed in the dustbin.

WiFi

Free WiFi internet connection is available to all our guests. Due to the rural location the connection can be intermittent and patchy. We ask all guest to use the internet fairly and appropriately.

Liability

Wispy Meadows Ltd cannot accept liability for any damage, expense, injury, death, or loss of any nature whatsoever by any person or persons from any cause other than proven negligence by us or any of our employees. The hot tubs and fishing lakes are unsupervised and therefore used entirely at your own risk. Your own personal property is your responsibility, and we accept no liability for damage or loss of such property.

No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service

Events beyond our Control

Wispy Meadows Ltd cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason or circumstances that amount to force majeure. These circumstances include any event which we could not foresee or avoid.

Coronavirus – Wispy Meadows Ltd offer the flexibility to move bookings within a 12 month period in the event of coronavirus restrictions. Due to the flexibility provided we are unable to offer refunds. If a guest must isolate, then the normal terms and conditions with apply.

Right of Entry

We have the right to enter your accommodation for maintenance purposes or in special circumstances or emergencies.

Please respect other guests and keep noise levels to a minimum between 11pm and 8am.

We reserve the right to terminate a holiday without compensation where unreasonable
behaviour may impair the enjoyment, comfort, or health of others.

Wispy Meadow Ltd reserves the right to amend these terms & conditions at any time.